AM / DM BPI (Six Sigma Blackbelt) for an MNC BPO in Hyd

7 - 12 Years
Hyderabad

Job Description

Roles and responsibilities 

1. Actively identify and take ownership of process improvement and automation opportunities within the designated region utilising proven process improvement techniques such as Lean Six Sigma, Business Process Management Systems and robotic process automation.
2. Establishing and maintaining BPMS and BPI way of working.
3. Appropriately using PMO tools and metrics to coordinate projects and track progress and ROI.
4. Conduct Kaizen workshops and ensure the associated agreed action points are implemented in a timely manner.
5. Developing BPI leaders within his/her region to be proficient in facilitating Kaizens,committed to the identification and execution of process improvement opportunities.
6. Proactively monitor business performance / operating results within the region against plans and objectives, taking adequate steps to ensure shortfalls in BPI Initiative performance are corrected.
7. Leading assigned projects or initiatives as agreed with the Vice President BPI & Process Automation.
8. Effective delivery of BPI communication relating to strategy, activities and performance.
9. Ensuring BPI Activities are aligning globally and regionally in their region.
10. Manage resources effectively to ensure quality, consistency, cost effectiveness and excellence of service.
11. Engage and collaborate with teams within the region to create and maintain a continuous improvement culture.
12. Implement on-going Management Information reporting and metrics within the region.



Required Candidate profile

o Any Graduate who is a trained or certified Six Sigma Blackbelt having an overall of 7+ years work experience with the last 3 - 5 years experience in driving BPI / BPR (Six Sigra) Projects or Implementation in large MNC BPOs.
o Extensive experience in Business Process Improvement and Change Management with a proven track record in delivering results.
o Experience working in international environments is essential.

Extensive experience in successfully executing on BPI initiatives, tools and systems.
In depth knowledge of BPI and project management tools and methodology
Excellent time management, presentation and organizational skills

Should be willing to work in night shifts.


Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Search Light Consultants

The Company is a reputed MNC BPO with a presence across the country.
View Contact Details+

Recruiter Name:Abhishek

Contact Company:Search Light Consultants

Telephone:91-40-40101210,11

Email :jpabhishek@searchlight.co.in

Address :Plot # 19, Uma Sadan Vijay Nagar Colony Picket,, Marredpally,, Hyderabad, Telangana - 500026,India

Reference Id:SL/AD/BPI

Salary

INR 8,00,000 - 12,00,000 PA.

Role Category

Quality

Role

Quality Assurance/Quality Control Manager

Employment Type

Full Time, Permanent