AM / DM Operations for an MNC BPO in Hyderabad

Hiring for The Company is a reputed MNC BPO & a client of Search Light

7 - 12 Years

Job Description

Roles and responsibilities 

The AM / DM Operations is responsible for the developing and leading day to day operations of the extended team in India for The RightThing Inc. The role entails overall responsibility for all aspects of day to day operations including but not limited to:
o Driving strong associate engagement.
o Driving strong business unity and onshore relationships.
o Driving Operational Excellence through SLA adherence.
o Implement effective performance and operating matrix at team level.

Required Candidate profile

Any Graduate with 7 -12 years of experience an currently working in an MNC BPO as AM / DM Operations with the last 3-5 years in a professional management role of an AM / DM Operations.
3+ years experience in Service Delivery using the offshore delivery model preferably in large multinational organization.
International BPO experience and working as an AM / DM is mandatory.

Should be willing to work in night shifts.


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Search Light Consultants

The Company is a reputed MNC BPO with a presence across the country.
View Contact Details+

Recruiter Name:Abhishek

Contact Company:Search Light Consultants



Address :Plot # 19, Uma Sadan Vijay Nagar Colony Picket,, Marredpally,, Hyderabad, Telangana - 500026,India

Reference Id:AD/Ops


INR 7,00,000 - 12,00,000 PA.

Role Category



Assistant Manager/Manager -(NonTechnical)

Employment Type

Full Time, Permanent