AM / DM Operations for an MNC BPO in Hyderabad

7 - 12 Years
Hyderabad

Job Description

Roles and responsibilities 

The AM / DM Operations is responsible for the developing and leading day to day operations of the extended team in India for The RightThing Inc. The role entails overall responsibility for all aspects of day to day operations including but not limited to:
o Driving strong associate engagement.
o Driving strong business unity and onshore relationships.
o Driving Operational Excellence through SLA adherence.
o Implement effective performance and operating matrix at team level.

Required Candidate profile

Any Graduate with 7 -12 years of experience an currently working in an MNC BPO as AM / DM Operations with the last 3-5 years in a professional management role of an AM / DM Operations.
3+ years experience in Service Delivery using the offshore delivery model preferably in large multinational organization.
International BPO experience and working as an AM / DM is mandatory.

Should be willing to work in night shifts.

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Search Light Consultants

The Company is a reputed MNC BPO with a presence across the country.
View Contact Details+

Recruiter Name:Abhishek

Contact Company:Search Light Consultants

Telephone:91-40-40101210,11

Email :jpabhishek@searchlight.co.in

Address :Plot # 19, Uma Sadan Vijay Nagar Colony Picket,, Marredpally,, Hyderabad, Telangana - 500026,India

Reference Id:AD/Ops

Salary

INR 7,00,000 - 12,00,000 PA.

Role Category

Voice

Role

Assistant Manager/Manager -(NonTechnical)

Employment Type

Permanent Job, Full Time