Roles and responsibilitiesThe AM / DM Operations is responsible for the developing and leading day to day operations of the extended team in India for The RightThing Inc. The role entails overall responsibility for all aspects of day to day operations including but not limited to:
o Driving strong associate engagement.
o Driving strong business unity and onshore relationships.
o Driving Operational Excellence through SLA adherence.
o Implement effective performance and operating matrix at team level.
Required Candidate profileAny Graduate with 7 -12 years of experience an currently working in an MNC BPO as AM / DM Operations with the last 3-5 years in a professional management role of an AM / DM Operations.
3+ years experience in Service Delivery using the offshore delivery model preferably in large multinational organization.
International BPO experience and working as an AM / DM is mandatory.
Should be willing to work in night shifts.
Desired Candidate Profile
Search Light Consultants
Contact Company:Search Light Consultants
Address :Plot # 19, Uma Sadan Vijay Nagar Colony Picket,, Marredpally,, Hyderabad, Telangana - 500026,India